Appointments

Urgent appointments

To request an urgent appointment (Monday to Friday):

  • Phone us on 0116 244 0888, Monday to Friday 8:00am – 6:30pm
  • When you get in touch, we’ll ask what you need help with.
  • We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

Your appointment

However you choose to contact us, we will offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call

Cancelling or changing an appointment

To cancel your appointment:

  • Use your NHS account (through the NHS website or NHS App)
  • Call our automated phone line (Patient Partner) – 0116 2160358

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10.30am.